Professional Legal Document Management Solutions USA

Legal Administration

CrosLinks Legal provides highly qualified Professional Support to the Legal Practice Management. CrosLinks Legal offerings focus on delivering cost-effective services using seasoned professionals with a blend of technology, people and process – everything required to provide successful professional support for law practice management.
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CrosLinks Legal has built a Practice Support Service offering for lawyers and law firms using technology, professional staff and process resources.
Best Practices Model
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CrosLinks Legal is essentially a fully supported 24/7 professional services firm infrastructure (platform and systems).  
Fully Supported

Featured Services

Call and Contact Center

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Provide Call center services for
  • Customer Support: Handles incoming customer inquiries, issues, and support requests.
  • Help Desk: Specialized in providing technical assistance and troubleshooting for products or services.
  • Telemarketing: Initiates outbound calls for sales, promotions, and marketing campaigns.
  • Surveys and Market Research: Conducts outbound calls to gather feedback, conduct surveys, or perform market research.

Administrative, and Secretarial Support

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Client Interface Activities
  • Basic suite of technology and services support for all key client related activities (client portal, email, communications, calendar, files and documents).
  • Personal Assistants
  • Professional Assistants

Law practice management Support

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Practice Management Support
  • Practice support that takes practice capabilities to the next level (document input systems, litigation systems, collaboration and dispute resolution systems).
  • Calendar & Scheduling Activities  (Outlook & Docketing)
  • Client Product & Related Activities  (Document & Litigation Support)

Professional Support

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Additional professional support that involves use of expert and offshore personnel on a contract period or project basis (expert system services, research / blog services, personal assistants, legal assistants, and legal associates).
  • Expert Systems (Expert Systems Support Services)
  • Research / Library / Blog Systems (Research / Library / Blog Systems Support Services)
  • Personal Assistants Professional Assistants
  • Legal Associates

Business Support

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Administrative support that provides more in depth capabilities (client billing system, accounting system, data warehouse system, full scale CRM system, and a business intelligence / dashboard system.)
  • Client Billing Systems (Client Billing Management Systems)
  • Accounting Systems (Accounting System Management)
  • Data Analysis and Visualization
  • Business Intelligence System (Business Intelligence System Management)

Document Management

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We are providing document management services includes
  • Document Preparation
  • Document Repositories
  • Assembly and filing

IT Services

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We are Providing IT Services including
  • Technology support
  • Data Entry
  • Business Intelligence

Professional Services

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  • We are Providing Professional Services including Facility management and operations.

Marketing and Sales campaigns

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  • Digital Marketing
  • Campaigns
  • Lead Generation
  • Follow-up
  • SEO/SMO

Benefits of Using our Services

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Enhancing your competitive advantage and profitability
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Valuable efficiencies in your operations
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Improving and maintaining your quality of service delivery
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Accessing and using highly qualified staff
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Significant cost advantages
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Workforce scalability
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Seamless and flexible solutions delivery
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Integrated technology and human interface

CrosLinks Legal Characteristics

  • Legal Profession process expert
  • Reliable alliance partner
  • Extensive capabilities in technology
  • Significant expert / human services support capabilities
  • Strong Technology Framework and Solutions
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Outsourcing of Services and CrosLinks Legal Differentiation

Advanced Outsourcing
More sophisticated outsourcing - legal research, writing, and litigation support (principally in the intellectual property area) - is gaining momentum, principally among companies and larger firms.
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India Based Firms
Most outsourcing firms are India based, with U.S. and U.K. marketing arms. Essentially all run along traditional business process outsourcing models ("BPO"), with either traditional IT support/maintenance or contract based professional support services as the offerings.  
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Legal Profession Behind
While there are exceptions, the legal profession lags dramatically in use of available technology and external resource access.
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E-Lawyering Services
Currently "real" eLawyering, with a focus on the capabilities of the individual lawyer, client workspace portals and access to sophisticated professional systems and personal help on a project or on-going basis, is simply not possible without a substantial effort being made in the "assembly" of the necessary components - by both small and large firms alike.
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Competitor Services
These companies are not offering "comprehensive" resources and services as does CROSLINKS LEGAL  , and are not structured to service the  legal profession in the English speaking countries with a full platform offering.  Most are focused on larger firms and more traditional BPO services contracts.
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CrosLinks, a Panasoft Division